Associate Services Specialist I — Deloitte USI Hiring 2026

If your image of a Deloitte job is spreadsheets and client decks, this one will surprise you — this role has you physically setting up new-hire laptops, fixing printer jams, and managing IT assets across Deloitte’s own Hyderabad office, not client-facing consulting work at all.

What this role is really about

This position sits within Deloitte’s internal IT Support Services function — known internally as the CXO team — which operates across seven Indian cities keeping the firm’s own offices running technologically. The work is hands-on and physical in a way most white-collar entry-level roles aren’t: setting up hardware and software for new hires, managing device lifecycles from issue to end-of-lease, supporting office AV/conferencing equipment, and being the actual person a colleague walks up to when their laptop won’t boot.

A closer look at daily responsibilities

• Providing in-person, phone, and email technical support through Deloitte’s internal IT walk-up desk
• Configuring, deploying, and troubleshooting hardware, software, and mobile devices for staff
• Installing firm-standard system images on new laptops and desktops
• Managing asset lifecycle tracking — from device issuance through end-of-lease processing
• Supporting office technology like video conferencing systems, printers, and workstation setups
• Administering user accounts and permissions through Active Directory
• Documenting every issue, resolution, and asset transaction per Deloitte’s internal service standards
• Working occasional after-hours emergency coverage on a rotational basis with the wider team

This is a genuinely operational role — closer to an IT helpdesk/asset management position than a typical “Analyst” title might suggest, and worth knowing upfront if you were expecting purely desk-based analytical work.

What Deloitte is looking for

Required:

• A B.Tech, B.E., or other engineering degree
• Hands-on experience supporting Microsoft Office tools — Outlook, Word, Excel, PowerPoint, Teams
• Experience supporting Zoom, Windows, and macOS environments day-to-day
• Comfort troubleshooting mobile devices, hardware, and software directly
• Experience with video conferencing, AV, or telephony equipment support
• Practical technical troubleshooting ability, not just theoretical IT knowledge
• Some exposure to using or administering Active Directory

Genuinely helpful, not mandatory:

• ITIL certification
• MCITP (Microsoft Certified IT Professional)
• A+ or Network+ certification
• Dell or HP hardware certification
• Basic understanding of network or systems security

Candidates coming from a pure software development background without any hands-on hardware/device support experience may find this a harder fit than expected — this role rewards genuine comfort with physical troubleshooting, not just coding ability.

Why this can be a smart entry point regardless

Deloitte runs a dedicated internal leadership and skills development program (DU: The Leadership Center) out of its Hyderabad campus, meaning even an operationally-focused entry role like this one connects into a broader internal growth structure most companies don’t offer at this level. Roles in IT support functions like CXO also tend to build genuinely transferable skills — asset management, ITIL-aligned process discipline, cross-team coordination under pressure — that carry into IT operations, infrastructure, or service-delivery careers well beyond the initial role itself.

Submitting your application

Deloitte’s careers portal handles applications for this role directly. Given how specific the required-skills list is, tailor your resume to explicitly name the tools and systems you’ve supported (Windows, macOS, Active Directory, specific AV/conferencing platforms) rather than a general “IT support experience” line — recruiters screening this kind of role look for concrete tool-level matches.

Common Questions From Applicants

1. Is this a purely technical/coding role given the engineering degree requirement? No — despite requiring an engineering degree, the actual work is hands-on IT support and asset management, not software development or coding.

2. Does this role involve working night shifts? The listing specifies rotational shift timings with occasional after-hours emergency coverage, so some flexibility around non-standard hours should be expected.

3. Are the listed certifications (ITIL, MCITP, A+) mandatory to apply? No — they’re explicitly listed as preferred, not required. A relevant engineering degree plus hands-on support experience is the core requirement.

4. Is the salary for this role officially disclosed by Deloitte? No — Deloitte has not published a specific figure for this posting. The ₹3–4.5 LPA estimate is based on publicly reported compensation for comparable entry-level Deloitte USI support roles, not a confirmed number.