The American Express Apprentice Gurgaon program is a 12-month role for recent graduates who want to learn merchant data, process improvement and analytics. You would support American Express’s Global Merchant Account Operations & Resilience team, working on well-defined tasks while experienced colleagues guide you.
✅ Built for recent graduates.
- 12-month commitment: the posting asks you to commit to the full apprenticeship duration.
- Evening shift: the job shift is listed as Evening, with a hybrid arrangement at the Gurgaon office.
- Not a coding role: the work is data analysis, documentation, testing and reporting on merchant account processes, with some AI and automation exposure.
Snapshot
| Role | Apprentice |
|---|---|
| Company | American Express |
| Team | Global Merchant Account Operations & Resilience (GMNS) |
| Location | AMEX Bldg No 5, Tower B & C, 11th Floor, Gurgaon, HR, 122002 (Hybrid) |
| Duration | 12 months |
| Schedule / Shift | Full time / Evening |
| Degree Level | Bachelor’s Degree |
| Experience | Less than 11 months full-time |
| Job Category / Career Area | Data Mgmt and Analytics / Analytics & Risk Management |
| Apply before | 13 Oct 2026, 09:30 |
| Stipend | Not stated |
| Job ID | 26014350 |
What You’d Be Doing
- Learn merchant account maintenance and hierarchy processes, and document the steps, data needs and pain points.
- Analyse merchant and operational data to find patterns, data-quality gaps and control weaknesses.
- Help with automation, analytics and AI-related work: research, requirements, process mapping, testing and issue tracking.
- Maintain governance material: project plans, action trackers, standard operating procedures and decision logs.
- Document and test requirements for validations, approvals, audit trails, exception handling and rollback.
- Extract and report data using Excel, SQL or other tools, and help prepare user guides and training material.
- Work with Operations, Product, Technology, Analytics and Control Management colleagues, and prepare reports and presentations.
Decoding the Terms
- GMNS: Global Merchant & Network Services, the American Express unit that manages merchants that accept the card and runs its payment network.
- Merchant hierarchy: how a business’s accounts are organised, for example a head office with many store locations under it.
- Account maintenance: keeping merchant account details correct after setup: changes, cancellations and classifications.
- Controls and governance: the checks, approvals and rules that make sure changes are accurate and traceable.
- Rules-based remediation: fixing many bad records using agreed rules instead of one by one.
- Rollback: undoing a bulk change if something goes wrong.
FAQ
- Q: Who can apply for the American Express Apprentice role in Gurgaon?
- Recent graduates with a Bachelor’s degree in business, engineering, computer science, IT, analytics, finance, economics, mathematics, statistics or a related field, and less than 11 months of full-time professional experience. You must be able to commit to the 12-month apprenticeship.
- Q: What is the last date to apply?
- The posting says to apply before 13 October 2026, 09:30 (the page does not show a time zone). It was posted on 5 October 2026, and listings can close early, so apply as soon as you can.
- Q: How much is the stipend?
- The posting does not state a stipend or salary, and third-party listings I checked did not give an amount either. Ask the recruiter for the exact stipend and whether the apprenticeship can lead to a full-time role, because the posting does not mention conversion.
- Q: Is this a coding job? Do I need SQL or Python?
- No. The role is analytical and operational: data analysis, process documentation, testing and reporting. Basic Excel and PowerPoint are required. SQL, Python, Power BI, Tableau or BigQuery are an advantage but not required.
- Q: Where and when will I work?
- The location is the AMEX office in Gurgaon (Tower B and C, 11th floor), on a hybrid arrangement. The job shift is listed as Evening and the schedule as full-time. Listed benefits include a cab facility and free meals.
About American Express
American Express is a global financial institution operating in about 130 countries, providing consumers and businesses charge and credit card payment products alongside a highly profitable merchant payment network. Founded in 1850, it has grown from an express mail and freight-forwarding business into one of the world's largest and most influential financial services companies. Headquarters: New York, NY (relocating to...
View Company Profile →Top Interview Questions
Prepare with commonly asked questions for this role
A 2026 Amex analyst candidate reported this behavioural question. Give a three-part answer: one skill the JD asks for (Excel, structured problem-solving, clear communication), one proof of it (a project, internship or coursework example with a result), and one reason you want to learn merchant and data operations. Keep it under a minute and avoid generic lines like 'hard-working team player'.
Resume-based questions are reported across Amex analyst interviews. Pick the project closest to data or process work. Cover the problem, the data you used, what you did in Excel, SQL or another tool, what you found, and what changed because of it. Be ready for follow-ups on any tool or number you list.
Guesstimates are reported in Amex analyst interviews, though not necessarily for this role. Structure it out loud: city population, share of businesses that are card-accepting (retail, restaurants, travel, online), split by size, then a rough share that accept Amex. State assumptions clearly, sanity-check the total, and say what data would improve the estimate. The method matters more than the number.
The JD mentions data-quality gaps, hierarchy information and data extraction using Excel or SQL. Excel: use Remove Duplicates on a copy, or COUNTIF on the key column to flag repeats, or a PivotTable counting rows per key. SQL: SELECT merchant_id, COUNT(*) FROM merchants GROUP BY merchant_id HAVING COUNT(*) > 1; Say that you would confirm with the data owner before deleting anything.
In an open-loop network such as Visa or Mastercard, separate banks issue cards and sign up merchants. In a closed-loop network the company plays several roles itself: American Express acts as issuer, network and merchant acquirer, according to a payments explainer. That is why merchant account data matters so much to this team. If unsure, say what you know and what you would read to learn more.