Amazon

Key job responsibilities
Responsibilities Include
· Lead a team of Account Managers, prioritizing strategic initiatives and provide escalation support as needed.
· Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
· Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve selling partner experience, in collaboration with other Amazon programs and teams such as Vendor/ Category Managers
· Manage end to end goal setting for team to align with organizational goals.
· Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
· Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment.
· Contribute to, and lead strategic plans and documents for the organization.
· Leads recruiting and hiring efforts across direct team and broader organization.
· Manage Selling Partner needs and monitor complexity through efficient resource allocation of Account Managers.
· Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.