Technical Support Associate Jobs at Tech Mahindra – Freshers Hiring
- Location : Noida / Greater Noida – Delhi NCR
- Experience : 0 Years / Freshers
- Eligibility :graduation 2020 – 2026
- Salary : ₹2.7 L – ₹5.5 L
Job Description
Tech Mahindra is currently looking for passionate candidates for the Technical Support Associate position. If you enjoy troubleshooting tech issues and assisting users, this could be your next career move.
| Company Name | Tech Mahindra |
|---|---|
| Job Role | Technical Support Associate |
| Job Type | Full-Time, Permanent |
| Experience Required | 0 – 5 Years (Fresher Friendly) |
| Year of Graduation | 2020 – 2026 |
| Work Location | Noida / Greater Noida – Delhi NCR |
| Last Date to Apply | 2–3 Weeks from Publication Date |
key Responsibilities
key Responsibilities| Answer and troubleshoot customer queries accurately |
| Log issues and resolutions in service management tools |
| Follow service policies and knowledge base guidelines |
| Provide timely status updates to end users |
| Escalate unresolved issues to higher support tiers |
🛠 Skill Required
✅ Technical Skills (Basic to Intermediate Level)
• Basic computer hardware & software troubleshooting
• Windows OS / application support knowledge
• Internet, email, and system configuration basics
• Understanding of ticketing tools (ServiceNow, Freshdesk – preferred)
• Basic networking concepts (LAN, DNS, connectivity issues)
• MS Office / Google Workspace usage✅ Communication & Soft Skills (Very Important)
• Clear English communication (voice & chat support)
• Customer handling and problem-solving mindset
• Active listening skills
• Patience while resolving technical issues
• Time management & multitasking✅ Preferred (Not Mandatory – Freshers Can Apply)
• IT support certification (ITIL/basic tech courses)
• Previous internship or helpdesk exposure
• Knowledge of remote desktop tools
Eligibility Criteria
| Criteria | Requirement |
|---|---|
| Education | Any graduate (Technology / Engineering preferred) |
| Experience | Freshers |
| Technical Skills | MS Excel (Formulas, Pivot Tables, Visualization) |
| Soft Skills | Communication, teamwork, analytical thinking |
| Learning Mindset | Willingness to adapt and learn new tools |
Company and Its's Benefits
Tech Mahindra is a global IT services and digital transformation company that delivers technology solutions across telecom, banking, healthcare, manufacturing, and enterprise sectors. With operations in multiple countries and thousands of professionals worldwide, the company focuses on innovation, skill development, and long-term career growth.
It is well known for fresher hiring, structured training programs, and stable work environments, making it a strong entry point for students and early-career professionals starting in IT and technical support.
🎁 Company Benefits & Employee Advantages
Working at Tech Mahindra comes with a balanced mix of career growth, learning exposure, and employee-friendly policies:
💼 Career & Learning Benefits
Professional training programs for freshers
Skill development in IT support, networking, and enterprise tools
Internal job mobility and promotion opportunities
Exposure to global clients and real-world projects
💰 Financial & Job Security Benefits
Competitive salary packages
Performance-based increments
Stable long-term employment environment
On-time salary and structured appraisal cycles
🧘 Work-Life & Employee Support
Shift flexibility (role dependent)
Health insurance & wellness programs
Paid leaves and holiday benefits
Supportive team culture
📈 Resume & Future Growth Value
Strong brand name on resume
Experience with industry-standard systems
Clear path into higher IT & technical roles
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